The Repositioned guarantee

1Who this applies to

• This guarantee applies to The Repositioned's 90-day done-with-you programme only. It does not apply to done-for-you ad management, which has its own terms.
• It becomes active once your programme fee is paid in full. If you're paying in instalments, that's when your final instalment clears.
• One guarantee per client, per programme.

2Our commitment: repositioned in 30 days

Within 30 days of your onboarding call, we'll deliver your repositioned offer and core message. That means an offer built from scratch or reworked from the one you have, and the message and positioning that carry it into your ads and funnel.

• The 30 days pause while we're waiting on you, for example your onboarding form, feedback or approvals.
• If we miss the 30 days for reasons on our side, your programme is extended by the same number of days at no extra cost.

3The results guarantee

At the end of your 90-day programme, we review your results with you. If the cash collected from new clients is less than the programme fee you paid us, we keep working with you, at no extra cost, until it reaches that amount.

During that free period you keep your calls with us, held fortnightly, and we keep refining your offer, message and ads.

Programme fee

The amount you paid us for the 90-day programme. It doesn't include ad spend or any third-party costs.

New client

Someone who came through the funnel we built with you during the programme, who wasn't already your client in the 90 days before your programme started, and who has paid you.

Cash collected

Money actually received from new clients, as shown in your CRM and payment records. It includes ongoing payments, such as weekly payments, as they're received.

4Your commitments

These apply for the full programme and for any free period after it.

• Ad spend: keep at least $80 a day running on the campaign, paid directly to Meta, without pausing unless we've agreed to it.
• Calls: attend every scheduled call, or reschedule with at least 24 hours' notice.
• Action items: complete your onboarding form and the tasks we agree on each call within the agreed timeframes.
• Content: film and supply your ad content within 7 days of receiving the brief or scripts.
• No unapproved changes: run the offer, message and ads we've agreed on, and don't change your offer, pricing, ads or campaign settings without agreeing it with us first.
• Speed to lead: contact every new lead as quickly as possible, and within 2 hours during waking hours (7am to 9pm your local time). Leads that come in overnight are contacted by 9am the next morning.
• Sales calls: take the calls that book in from your funnel.
• Capacity: be able to take on new clients during the programme.
• Tracking: set up your pixel, CRM and funnel as directed, so results can be measured.
• Records: share access to your CRM and payment records when we review your results.

5If a commitment is missed

We'll let you know in writing what was missed and give you 7 days to fix it. If it's fixed, the guarantee carries on as normal. If it isn't, or the same commitment is missed repeatedly, the guarantee no longer applies. Your programme continues as agreed.

6Pauses

Your 90 days are extended by any period where:

• Meta restricts your ad account or disapproves your ads, while that's being resolved
• your campaign is paused at your request, or with our agreement
• you're unavailable for more than 7 days in a row

7When the guarantee ends

• Cash collected from new clients reaches your programme fee.
• A missed commitment isn't fixed within 7 days of us telling you, as set out in section 5.
• You stop running your campaign, or choose to end the programme or the free period.

8What's not covered

• Ad spend paid to Meta
• Third-party software and tools, such as your CRM
• Content production costs, such as videographers or editors
• Clients who came from anywhere other than the funnel we built with you, such as referrals or organic posts
• The guarantee is never a cash refund. The remedy is continued work at no cost, as set out in section 3.

9How it works in practice

We track new clients and cash collected with you throughout the programme. At the end of your 90 days, we review your CRM and payment records together. If the guarantee applies, we'll confirm your free period in writing within 7 business days and keep your calls booked in.

10Your rights under Australian Consumer Law

This guarantee is in addition to your rights and remedies under the Australian Consumer Law, and nothing in these terms limits them.

11Questions

Email us at [EMAIL].

[BUSINESS LEGAL NAME] trading as The Repositioned · ABN [ABN]
These terms apply to programmes started on or after [DATE].